Managing a Dispersed Workforce:
Common Problems and Issues

Employees are away from your primary place of work!
Old methods like time clocks, foremen will not work.

This raises unique problems in individual companies, but similar problems occur in all organizations with dispersed employees.

a) You need a system to effectively manage the remote workers activities.
b) You need a method to dispatch work.
c) You need feed back to know when more work can be distributed.
d) You need accurate reports too gauge work flow.
e) You need to know verifiable on site location and time spent information to bill your clients.

To accomplish this most companies rely on "TRUST"! Mainly trust that the employee's are honest, and highly motivated to get as much done in a day as they possibly can, as much as you yourself could do. Trust that the dispatcher they currently have is highly trained and able to feed work to the outside employees efficiently and effectively.

What qualities do you need in a dispatcher?

a) They need to know your business and how long it takes to do the work.
b) They need to know in detail your territory to eliminate travel time between jobs.
c) They need to be company oriented and work towards company goals.
d) They need to separate themselves from the outside employee's

An effective dispatcher is a valuable asset to any company with outside workers. Where do these dispatchers usually come from? In most cases it is an older outside worker moved inside.

PROBLEM
The dispatch function is left to a person, which most likely, sides with the outside works. Has been in the field and is sympathetic to the workers needs.

Number one problem! Are your outside workers putting in a full day?

In most cases, trusted long time employees will give a good effort in a typical shift. What about the new hires? How come the completed work varies from worker to worker?

a) Humane nature being what it is, most employees' will do the minimum amount of work that is required to keep the job.
b) Workers in time will slow down and only do what is necessary.
c) There is a vast difference between reports, time sheets and returned work orders.

d) Then there is the intentional slacking that occurs, lingering over lunch and breaks, keeping warm or cool in vehicles. Taking care of personal business on work hours. (well I'm going past my bank I'll slip in to do my stuff)

All of this leads to at least a lost hour or more of productivity each day. Multiplied by the number of outside workers equals Money left on the table that could have been billed to paying customers or the elimination of an outside worker with all the associated expenses, leaving more money for the owners.
Ad to these losses an ineffective dispatcher and that one hour per day could easily increase to 2 hours per day of lost billable hours…

SOLUTION
What we have done is listen to our customers, developed software and improved on that software to come up with a new Product that we call YUKON.

By utilizing today's advances in technology and indentifying real needs of actual companies dealing with managing outside workers we feel we have a workable solution to keep track and help outside workers remain productive throughout the day. We also didn't forget the employee, we included tools like SOS, auto SOS, abilities to text, voice or video back to the office to obtain needed help or direction.

We also didn't forget the dispatchers, organizing work orders and outside workers on an interactive map makes the job easier, taking away the guess work, at a glance you know where all your workers are and what worker is the closest to the next job.
Admin and support people like payroll get clear reports consistent from each employee. No more late time sheets with scribbled notes. Time and job costing accurate enough to extra bill customers, messages back and forth to works that get acknowledged plus long term records and verifiable information.

IMPLEMENTATION
YUKON is a web based tool, which utilizes hardware that you probably already use in your business, computer, internet and cell phones. In many cases YUKON can be implemented without the investment in new hardware.

FIND OUT MORE, we are happy to discuss your individual needs and show you how YUKON will help.

Check out YUKON, It will be your #1 tool needed to manage your outside employee's.